Frequently Asked Questions (FAQ)

1. How do you register on ACIERTALA.COM?

 

1.1 To register, you must go to the website https://www.aciertala.com and click on the "REGISTRATION" option located at the top of the web page. You must complete all the requested information in the form, which must be accurate.

1.2 The password must contain at least one uppercase letter, one number, and a minimum of 8 characters.

 

2. Is registration free?

 

2.1 Yes, registering on https://www.aciertala.com is free and does not incur any costs.

 

3.Registration Rules

 

3.1 The player must be of legal age (18 years).

3.2 You can only have one user account on https://www.aciertala.com

3.3 Creating accounts in the name of others (third parties) is not allowed.

3.4 The provided information must be truthful and will undergo a validation process by the Aciértala team.

3.5 Aciértala may request an identification document from the player to validate the accuracy of the information provided during registration.

 

4.How to unblock or recover my username or password?

 

4.1 Remember that if you enter your user data incorrectly more than 3 times, your account will be blocked. You must contact our Aciértala team through the following channels:

The response time from Aciértala is between 30 minutes and 24 hours.

 

4.2 In case you do not remember your USERNAME or PASSWORD, you should contact our Aciértala team through the following channels:

The response time from Aciértala is between 30 minutes and 24 hours.

 

5. What should I do if I enter incorrect information when creating my user?

 

5.1 If you mistakenly enter a letter, number, or character during the registration process, you should contact our Aciértala team through the following channels:

Any of your requests should include information about the account and all relevant details to provide you with the best assistance.

The response time from Aciértala is between 30 minutes and 24 hours.



6. How many accounts are allowed per user?

6.1 Aciértala only allows the creation of a SINGLE account per player. If a player has multiple registered accounts, all accounts will be suspended, and once the conflict is resolved, the only account that will be reactivated is the first registered account. If Aciértala detects that a player has created multiple accounts fraudulently, it reserves the right to disable any account indefinitely.

 

7. How can I change my user information?

7.1 The player can update some data, such as city, place of residence, and address. However, the player cannot change their name, last name, and identification document under any circumstances.

 

7.2 If you want to change the EMAIL or PHONE registered, you should contact our Aciértala team through the following channels:

 

Email: aciertalaoficial@gmail.com

Live Web Chat: on the main page www.aciertala.com

WhatsApp: +96 56 48 817

Social Media: https://www.facebook.com/AciertalaOficial/, https://www.instagram.com/AciertalaOficial/, https://twitter.com/aciertala

Any of your requests must contain information about the account and all relevant details to provide you with the best assistance.

 

The response time from Aciértala is 30 minutes to 24 hours.

 

8. How can I have balance in my account?

8.1 Recharging the user account at Aciertala.com is easy and secure.

 

On the page, you will see the DEPOSIT option located at the top of the web page https://www.aciertala.com

 

You will find different ways to reload your user's balance. Choose the one that suits you best and follow the steps presented to you.

 

If you encounter any problems with the recharge, you should contact our Aciértala team through the following channels:

 

Email: aciertalaoficial@gmail.com

Live Web Chat: on the main page www.aciertala.com

WhatsApp: +96 56 48 817

Social Media: https://www.facebook.com/AciertalaOficial/, https://www.instagram.com/AciertalaOficial/, https://twitter.com/aciertala

Any of your requests should contain information about the account and all relevant details to provide you with the best assistance.

 

The response time from Aciértala is 30 minutes to 24 hours.

 

9. How can I place a bet?

9.1 You must follow the following steps to place your bet at Aciertala.

 

You must log in to your newly created account and verify the balance in your account.

 

Select the sport, league, and event on which you want to place the bet.

 

Select the odds on which you want to bet, for example: Home Win (1), over/under 1.5 goals (+/- 1.5).

 

On the right side of your screen, you will see the COUPON with the selected options.

 

Enter the amount in USD that you want to bet and click on the BET option and WIN!

 

10. What are the odds?

 

10.1 The odds are the probability that Aciertala assigns to each betting option for an event. This value is displayed in decimal form and determines the amount to be paid based on the multiplication of the odds by the amount of the bet.

 

10.2 The odds are NOT fixed; they change based on what happens during the event (in-play) or based on the statistics of each team or opponent in a previous event before the match.

 

10.3 There may be odds that are NOT available based on what happens during the event (in-play) or based on the statistics of each team or opponent in a previous event before the match.

 

11. What is a promotional bonus?

11.1 Aciertala offers different promotional bonuses for its players, which can be viewed on https://www.aciertala.pe/

 

NOTE: Any promotional bonus can be withdrawn from the page https://www.aciertala.pe/ or you should take into account the terms and conditions of the bonuses to make their use possible.

 

12. What are single bets?

12.1 Single bets, or single bets, involve the selection of a SINGLE EVENT and a SINGLE ODDS, for example: you select "Spanish League" - "event" - a betting option (Home Win) and enter the amount you want to bet.

 

13. What are combination bets?

13.1 In a combination bet, you include at least 2 EVENTS and a MAXIMUM of up to 30 EVENTS, forming a single COUPON, with the only condition being to correctly predict all the selected events for the bet to be a winner; otherwise, it will be considered a loser.

 

14. What is the minimum bet amount?

14.1 You can place bets starting from S/ 1.

 

15. What is the maximum bet amount?

15.1 The maximum bet amount is S/ 5000.

 

16. What are pre-match bets or pre-match?

16.1 Pre-match bets are bets made with selected events that have not yet started.

 

16.2 You must consider that the odds in a pre-match event may change over time due to team considerations, location, etc.

 

17. What are live bets or in-play bets?

17.1 Live or in-play bets are bets made during the sporting event in question, i.e., while the actual event is being played.

 

17.2 This includes odds that change with the occurrence of the game or event, due to various events that can happen during the game, such as goals scored, player injuries, expulsions, etc.

 

18. If I place a bet incorrectly, can I cancel it?

18.1 NO, according to the terms and conditions, once a bet is placed, it cannot be changed or canceled. It is recommended to double-check the bet before confirming it.

 

19. How can I view my placed bets?

19.1 There are different ways to validate the bets placed, such as:

 

By entering the "USER" option at the top right of the screen, a panel will appear where you can select the "BET HISTORY" option.

 

By entering the bet ID in the "VERIFY COUPON" option, located on the right side of the screen.

 

By directly entering the "COUPON" in the "MY COUPONS" option, located on the right side of the screen.

 

20. Why was a bet rejected or canceled?

 

20.1 There are different reasons why a bet may be rejected, including:

 

The bet amount exceeds the actual balance in the account.

In live bets, bets may be rejected because during our acceptance period (approximately 6 seconds), significant changes (goals, penalties, etc.) occurred, causing a change in the odds.

The selected event in the coupon has already opened or started.

Pre-match events may have already started or ended, so be sure to validate the events before placing the bet.

The selected event(s) may contain errors in odds, team names, league, country, schedule, betting option, date, among other things.

Any bet that Aciertala believes has been placed fraudulently, for any reason (same IP address, users with multiple accounts, etc.), will be void.

Any technological failure in odds, multiple odds in a coupon, incorrect coupon payment values, the number of selected events, will be considered canceled.

Remember that Aciertala.com reserves the right to reject or cancel bets at any time.

 

21. What if I win a bet, but the winnings do not appear in my user balance?

21.1 If you have won a bet and have not received the prize within the time stipulated by Aciertala (24 HOURS), you should contact our Aciertala team through the following channels:

 

Email: aciertalaoficial@gmail.com

Live Web Chat: on the main page www.aciertala.com

WhatsApp: +96 56 48 817

Social Media: https://www.facebook.com/AciertalaOficial/, https://www.instagram.com/AciertalaOficial/, https://twitter.com/aciertala

 

22. What should I do if my bet was calculated incorrectly?

22.1 You should contact our Aciertala team through the following channels:

 

Email: aciertalaoficial@gmail.com

Live Web Chat: on the main page www.aciertala.com

WhatsApp: +96 56 48 817

Social Media: https://www.facebook.com/AciertalaOficial/, https://www.instagram.com/AciertalaOficial/, https://twitter.com/aciertala

Remember to provide your username, ID, and details of your issue with the bet, including an image of the ticket.

 

23. How can I withdraw my winnings?

You can withdraw your winnings whenever you want! You just need to request it on our website www.aciertala.ec in the "PRIZE PAYMENT" option.

 

Enter your user account in the "MOVEMENTS" option, the "PAYMENTS" module, and the "withdrawal of balance" option.

2. Elige la cantidad que seas retirar teniendo en cuenta la siguiente tabla.

If you have any issues with prize payment, you should contact our Aciértala team through the following channels:

NOTE: Any of your requests should contain information about your account and all relevant details to provide you with the best assistance.

  • In the case of funds coming from a PROMOTIONAL BONUS, you must be aware of the promotion's terms and conditions to proceed with the withdrawal.

 

24. RULES FOR MAKING A WITHDRAWAL OF FUNDS

24.1 You must consider the following situations to successfully withdraw your winnings:

  1. The balance should not come from a deposit made afterward.

  2. If the winning balance comes from a PROMOTIONAL BONUS, you should be aware of the terms and conditions of the BONUS.

  3. On the page, you will find the "DEPOSIT" option located at the top of the web page at https://www.aciertala.com

24.2 You will find different ways to top up your user account. These include:

If you encounter any issues with the top-up, please contact our Aciértala team through the following channels:

NOTE: Any of your requests should include your account information and all relevant details to provide you with the best assistance.

24.3 Withdrawals may be rejected if the user has multiple accounts.

24.4 Technological errors in profit calculations.

24.5 Fraud is detected on the part of a player.

24.6 The data provided for profit payment does not match the player's credentials in their user account.

24.7 The data provided from your debit or credit card does not match the data provided on the website.

 

 

 

 

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