Personal account

1. 1. An individual may not participate in a money game unless that person is an account holder "USER." To be registered as a player, the person must register personally and submit a registration request. The following information must be provided truthfully:

   • * Date of birth: Provide valid identification demonstrating that the USER is over eighteen (18) years old or the legal age applicable as stipulated in the jurisdiction of their residence (acceptable identification documents include a copy of a valid ID, passport, or driver's license).

   • * First and last name: The USER must provide names and surnames exactly as they appear on their national citizen ID, passport, or foreign ID card.

   • * Residential address: Provided by the USER; it may be verified if required through a public document as deemed necessary by ACIÉRTALA.

   • * Email address: Supplied by the USER; assumed in good faith to be real, unique, and non-transferable.

   • Username and password: Supplied by the USER, given in good faith.

2. 2. Any request must contain information about the account and all relevant details to provide assistance in the best possible way. You must provide information about yourself (i.e., name, address, email address) and update such information in case of changes to keep it complete and accurate. It is your responsibility to keep account details updated. If you need to change any of the account details, you must contact us.

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4. 3. You are required to present valid proof of identification and any other documents deemed necessary. This includes, but is not limited to, a copy of the passport or national ID card, driver's license, and a recent utility bill indicating your name and address as proof of residence (water, electricity, or gas bill). If not the owner, you must submit the lease agreement for the property you inhabit, indicating the lease agreement, a photo of the owner's identification document, and the aforementioned bills in the owner's name.

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6. 4. Creating an account using one or more personal data belonging to another person is strictly prohibited. If we detect that the information associated with a particular customer account does not belong to the account holder, any taxes on winnings or prizes are your sole responsibility. You cannot sell or transfer your account, nor acquire accounts from other players. Transferring funds between player accounts is also prohibited.

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8. 5. ACIÉRTALA reserves the right to reject the account opening of any applicant or close accounts at any time without any obligation to communicate a specific reason.

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10. 6. ACIÉRTALA reserves the right to cancel any open bet, block all payments, and retain funds deposited in your account due to a violation of the rules mentioned in these terms and conditions.

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12. 7. All information provided during registration must be accurate and complete. Especially when using credit and debit cards, the name and surname of the cardholder must match the name and surname indicated on the registration form; otherwise, the account will be blocked. All forecasts made before blocking the account are recognized as valid.

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14. 8. Every registered person agrees that they have read the terms and conditions displayed by Aciertala.com and is aware of:

     

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16. 8.1 Your account may be blocked without any consent, and it may enter into a validation process for your deposits, withdrawals, bets, transactional movements if required by the company. These processes may take place within 72 hours after the block or for longer periods if deemed necessary, without specifying any time.

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    8.2 All documentation requested undergoes a validation process by the company for a period of 72 hours to 20 business days if deemed necessary by Aciértala. Aciértala is in a position to reject documents sent by users and/or request more evidence if necessary. Please note that the aforementioned times run from the submission of each requested document.

     

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20. 8.3 To open an account, it is necessary to choose a username and password and provide personal data. Customers are directly responsible for the security of their account, so they must keep a username and password strictly confidential to prevent unauthorized access to their account. To protect your account, we recommend changing your password regularly. The company will not be liable and will not be responsible for any claims related to that account, and all activities carried out on our website from your account will be considered valid, even if the account holder replaces, forgets, loses, or shares their username and/or password with a third party or cannot enter the website for any reason other than our errors. If you believe that any information in your account is being misused by a third party, or if your account has been hacked or if your password has been discovered by a third party, you must contact us.

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22. 9. ACIÉRTALA reserves the right to cancel any open bet, block all payments, and retain funds deposited in your account if:

    • Your account has been used fraudulently.
    • A series of bets containing the same selections has been placed on behalf of the same individual or syndicate of individuals.
    • If there is deemed market exploitation, technical error, correlation with other registered users in the bet mode used, identity verification records.

23. 10. Users can have only a single account and cannot re-register as a new customer with a new name or email address. In case of a violation of this rule, the company has the right to void all bets made by the USER.

24. If there is a violation of the rules mentioned in these terms and conditions, you can contact us if you wish to close the account. The account can be closed once the balance is 0, and all pending bets are settled. In the case of suspension or closure, your account balance will be negative, and the account will be suspended or closed until the amount owed is fully paid.

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26. 11. You can set self-exclusion options for an indefinite or defined period and deposit, loss, and betting limits.

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28. 12. The account will be considered inactive if there is no activity recorded for a period of at least 6 months.

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30. 13. Users can have only a single account and cannot re-register as a new customer with a new name or email address. In case of a violation of this rule, the company has the right to void all bets made by the USER.

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32. 14. Please note that you should not send us details of your account (passwords), your credit card, or other sensitive financial information via unencrypted email.

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34. 15. Users placing bets on ACIERTALA via a mobile phone should remember that ACIERTALA is not responsible for any loss of information on the customer's phone and is not responsible for any fees from mobile and internet operators.

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36. 16. By registering, the customer confirms acceptance and agreement with these terms.

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38. 17. Any obscene language, insult, or threat, whether verbal or written, directed at the company and its employees will not be tolerated for any reason. In case of persistent abuse, we reserve the right to permanently close your account without further explanation, along with the account balance.

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40. 18. 18 .You agree not to use the websites or any of their Products and Services to:

    18.1. Use or transmit any content or information that you do not have the right to publish or use under intellectual property, confidentiality, privacy, or other applicable laws.

    18.2. Use or transmit unsolicited or unauthorized information or content, including advertising or promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of unsolicited or unwanted advertising.

    18.3. Use or transmit information or content that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any software or hardware or telecommunications equipment or interfere or disrupt the Products and Services or servers and networks connected to the Products or Services of the website, or that disobeys any requirement, procedure, policy, or regulation of the networks connected to the Products or Services of the website.

    18.4. Publish or transmit content that is harmful, offensive, obscene, abusive, invasive of privacy, defamatory, hateful, or otherwise discriminatory, false and misleading, incites illegal activity, or otherwise violates your obligations to any person or is contrary to any laws and regulations.

    18.5. Use or attempt to use the account, service, or personal information of another person.

    18.6. Remove, bypass, disable, damage, or otherwise interfere with security features that impose limitations on the use of the Products or Services of the website.

    18.7. Attempt to gain unauthorized access to the websites of Products or Services, other accounts, computer systems, or networks connected to the websites or Services, through hacking or password mining or any other means or interference.

    18.8. Attempt to interfere with the proper functioning of the websites or Services or any activity conducted through the websites or Services.

    18.9. Use any means to bypass or ignore robots.txt, or other measures we use to restrict access or use of the websites or Services. Impersonate another person or entity, or falsely declare or in any way falsify your affiliation with a person or entity.

    19. You agree that you cannot and do not authorize another party to:

    19.1. For example, by displaying a name, logo, trademark, or other means of attribution of a third party that is reasonably likely to give the user the impression that the third party has the right to display, publish, or distribute the website or the Service.

    19.2. Use any website or service in any way that may disable, overload, damage, or harm such website or service, or interfere with the use and enjoyment of any website or service by another party.

    20.0 Regarding the creation of multiple accounts by the same user on Aciertala.com, it is important to note that we reserve the right to block additional accounts. Only the first account created by each user will be considered valid.

    In cases where there are balances in blocked accounts, it is crucial to highlight that these balances will not be transferred, and the account will be locked with no option for fund recovery. It should be emphasized that the refund of balances will only apply in terms of the value of the initially recharged amount.