PLAYER PROTECTION

Equity and RNG

Aciertala.com is committed to upholding high standards of customer service and maintaining fair and transparent conduct in its gaming operations. The outcome of Aciertala.com's Casino and Live Casino products made available to its customers is determined by a certified and audited Random Number Generator (RNG) that operates with a high level of encryption and randomness to ensure fairness without exception and without human interference.

The RNG is managed by Casino and Live Casino providers, each of which has undergone and passed external compliance tests. This ensures that the games, once integrated into our website, function as expected in terms of user experience.

The Return to Player (RTP) value is a theoretical calculation of the average/expected percentage return of the total money wagered over a large number of plays. While you may win a significant amount or lose your bet in any individual game, the average performance of a specific game played over an extended period of time will approach the theoretical RTP value.

This theoretical value is calculated through analytical methods (often feasible for games that do not rely on strategy, such as slot machines) or through computer simulations for more complex games or strategy-dependent ones (e.g., blackjack, roulette, etc.).

For more information on the fairness of specific games, please visit the respective game information section. If you cannot find this information, please contact our customer support team for further assistance.

By playing casino games on our website, you acknowledge and agree that our RNG will determine the outcomes of the games you play, and you will accept the results of all those games.

In case of a discrepancy between the result displayed on your device's screen and the game server, the result on the game server will prevail. Furthermore, you acknowledge and agree that our records will be conclusive in relation to any disputes arising from your gaming activity on our website.

For more information, please contact our customer support team or send an email to info@aciertala.com.