PLAYER PROTECTION

In addition, when you play any game or place a bet using the Services, or otherwise use the Services, you agree to be bound by:

• The Rules for all sports bets as set out in the general Help section ("Betting Rules").

• The Rules of any game you play ("Game Rules"), as set out in the respective general Help section and any Rules tab, including (without limitation):
  
  

  • For games in the "Casino" tab: the Casino Rules for the respective game.
  • For games in the 'Games' tab: the Game Rules for the respective game.
  • For Live Casino games in the 'Live Casino' tab: the Live Casino Rules for the respective game.
  • With respect to any new game, the rules applicable to such game.
•  

• Any Bonus Terms.

• Any Download Terms.

• Terms and conditions related to withdrawals contained in the "Account Payments and Bonuses" section of the Help section of the website ("Account Payments and Bonuses").

• Any other terms applicable to the Services and/or which You must confirm your acceptance as part of the Services, for example, terms related to advisor tip services ("Additional Terms").

The original text of the Terms of Use is in English, and any interpretation of these will be based on the original English text. If the Terms of Use or any documents or notices related to them are translated into any other language, the original English version will prevail.

In the event of any specific conflict or inconsistency between any of the individual parts of the Terms of Use that make up Your contract with the Operator, the order of precedence will be as follows:

• Account Payments and Bonuses Terms.
• Bonus Terms.
• Betting Rules.
• Game Rules.
• Additional Terms.
• General Terms.
• Privacy Policy.

Please read the Terms of Use carefully before accepting them. Once you have accepted the Terms of Use, please print the Terms of Use and save them, along with all confirmation emails, additional terms, transaction data, game rules, fair dealing rules, and payment methods relevant to your use of the website. Please note that the Terms of Use are subject to changes, as outlined below.

If you do not agree to accept and be bound by the Terms of Use, do not open an account or continue to use your account.

Your continued use of any of the services will constitute acceptance of the Terms of Use that we have notified you of and that you are subject to at all times.

To avoid any doubt, each and every section of the website is governed by the Terms of Use, and you must ensure at all times that your use of the Services is in accordance with the Terms of Use.

 

GENERAL TERMS - CONTRACTUAL PARTIES

References in the Terms of Use to "we" or "our" are references to:

• The operator; or In the case of terms and conditions related to money held in Your Account occasionally, to any company in the Operator's Group that owns such money, and should (when appropriate) be considered to include our agents, partners, and providers.

5. CHANGES TO THE TERMS OF USE

We may need to change the Terms of Use from time to time for various reasons, including (without limitation) for business reasons, to comply with laws or regulations, to comply with the instructions, guidance, or recommendations of a regulatory body, or for customer service reasons. The most up-to-date terms of use can be accessed from the terms and conditions link in the website's footer, and the effective date is indicated in these General Terms.

When we wish to make material changes to the Terms of Use, we will give you as much prior notice of the changes as is reasonable through one of the established methods. For minor or insubstantial changes, we may not provide you with any notice of such changes, so you are advised to periodically review the Terms of Use through the link on the website.

When we make changes to the Terms of Use that we wish to notify you of, we will do so through the notification method that, in our discretion, we consider appropriate, which may include:

• Email (to the email address provided previously, if applicable).
• A message to your inbox; or Notification on the website. And we may, at our discretion, invite you to accept the new Terms of Use by clicking "yes" or "I accept," checking a "checkbox," or any other similar confirmation method by you. If you provide us with such confirmation or continue to use the website after the notification from that point forward, you will be deemed to have accepted and be subject to the new Terms of Use, including (to avoid doubt) any additions, removals, substitutions, or other changes to the identities of the Operator, whether you have read the revised Terms of Use or not. If any change is unacceptable to you, you may stop using the Services and/or close your account in accordance with these General Terms.

If we wish to make any changes to the terms on which your funds are held, we will notify you in advance through the method that, in our discretion, we consider appropriate, but such method will require your acknowledgment of the receipt of that information by clicking "yes" or "I accept," checking a "checkbox," or any other similar recognition method on your part. If you provide us with such acknowledgment, from that point forward, it will be deemed that you have accepted and are subject to the new Terms of Use. If any change is unacceptable to you, you may stop using the services and/or close your account in accordance with these General Terms.

5.1 OPENING AN ACCOUNT

To place a bet or play using the Services, you must open an account with the Operator ("Your Account" or "Account").

To open your account for the use of services, you can:

• Click on Register on the website and follow the on-screen instructions.
• Open through any other account opening method that is periodically offered by the Operator.

Your Account will be operated by the Operator or by another company in its group, on behalf of itself and/or the relevant Operator Group company with whom you have contracted.

When you open your account, you will be asked to provide personal information, including your name, date of birth, and appropriate contact details, including an address, phone number, and email address ("Your contact details").

You can update your contact details periodically by contacting Customer Service; or through the My Account management page on the website; or by any other method that is periodically offered by the Operator.

If you do not want us and our business partners to use your contact details to contact you with marketing information related to other goods, products, or services of ours or our business partners, please indicate that this is the case by checking the corresponding box, as indicated when you open an account on the website or by informing Customer Service.

When opening your account, you warrant that:

• You understand and accept the risk that, by using the services, you may, in addition to winning money, lose money.
• You are: (a) over 18 years of age; and (b) above the age at which gambling or gaming activities are legal under the law or jurisdiction that applies to you (the "relevant age").
• Gambling is not illegal in the territory where you reside.
• You have the legal capacity to enter into contracts.
• You have not been excluded from gambling.
• We have not closed an account for you in accordance with (Collusion, Cheating, Fraud, and Criminal Activity), 20 (Breach of Terms of Use), or at your request under the (Responsible Gaming) paragraph.

Your Account must be registered in your own name and correct personal details, and it will only be issued once to you and will not be duplicated through any other person, family, household, address (postal or IP), email address, access device, or any environment where access devices are shared (e.g., schools, workplaces, public libraries, etc.) and/or account with respect to the services.

Any other account that you open with us or that benefits you in connection with the Services will be "Duplicate Accounts." We may close any duplicate account (but we will not be obligated to do so). If we close a duplicate account:

• All bonuses, free bets, and winnings accumulated from such bonuses and free bets obtained using that duplicate account will be voided and forfeited.
• We may, at our sole discretion, void all winnings and refund all deposits (less amounts regarding voided winnings) made with respect to that duplicate account, and to the extent that we do not recover it from the corresponding duplicate account, the amounts to be refunded by you with respect to a duplicate account may be recovered directly by us from any of your other accounts (including any other Duplicate Account); We may, at our sole discretion, allow the use of the Duplicate Account to be considered valid, in which case all losses and bets made by or for you through the Duplicate Account will be retained by us.

 

6. IDENTITY VERIFICATION; ANTI-MONEY LAUNDERING REQUIREMENTS

You warrant that:

• The name and address you provide when opening your account are correct.
• You are the rightful owner of the money you deposit into your account at any time.

By accepting the Terms of Use, you authorize us to conduct periodic verifications, as we may require or as a third party may require (including, but not limited to, regulatory bodies) to confirm these facts (the "reviews"). You agree that from time to time, at our request, you may be asked to provide additional details regarding any information you have provided to us, including in relation to any deposits you have made to your account.

While we conduct periodic verifications, we may restrict you from withdrawing funds from your account and/or prevent access to all or certain parts of the website. Please note that, from time to time, we may perform regulatory, security, or other business-related checks. If any of these restrictions cause you any issues, please contact Customer Service.

In certain circumstances, we may need to contact you and ask you to provide more information directly to complete the reviews. To that end, we will be authorized, at our sole discretion, to request that you provide us with a notarized identification document or any equivalent certified identification as required by the applicable law of your jurisdiction or otherwise, proof of address, utility bills, bank data, bank statements, and bank references. Until such information has been provided to our satisfaction, we may prevent any activity from being carried out by you in connection with the account, or, when we reasonably believe that you have deliberately provided us with incorrect information, retain any amount deposited in the account after its closure by us.

It may be a criminal offense for persons under the relevant age to use the website. If we cannot confirm that you are of the relevant age, we may suspend your account until we can confirm that you are of the relevant age. If it is subsequently proven that you were underage when conducting betting or gaming transactions with us, then:

• Your Account will be closed.
• All transactions made while you were underage will be voided, and all funds deposited related to you will be returned by the method of payment used for depositing such funds, where feasible.
• All deposits made while you were underage will be returned to you.
• You will forfeit any winnings you have accumulated while underage (and it may be deducted from the amount of any deposit returned according to these terms and conditions), and you will refund us any funds withdrawn from your account upon request.

7. USERNAME, PASSWORD, PIN, AND CUSTOMER INFORMATION

After opening your account, you must take all reasonable steps to prevent the disclosure (whether deliberate or accidental) of your username, password, and/or account number to any other person, including (where feasible) ensuring that up-to-date software security is downloaded to your access device.

All transactions made in which your username and password and/or account number are correctly entered will be considered valid, whether you authorize them or not, and we will not be responsible for any claims in the event that you disclose your username, password, or account number to another person (whether deliberate or accidental).

If you have lost or forgotten your account details, or have reason to believe that such information has been disclosed to an unauthorized third party, please contact us immediately for replacement through Customer Service, whose details can be found in the "Contact Us" section of the Website.

8. DEPOSITS AND WITHDRAWALS FROM YOUR ACCOUNT

If you wish to engage in the services, you must deposit money into your account from a source or account of which you are the account holder. You can use such money (subject to these terms and conditions) to place bets or play. More details on how to deposit, withdraw, and transfer funds can be found in the Deposit section of the Help section of the Website. If you use a payment method of which you are not the account holder, we reserve the right to treat any deposit into the Account as being invalid (and any winnings arising from such deposit as void) pending satisfactory completion of all relevant checks.

In addition, you agree not to make chargebacks, reversals, or otherwise cancel deposits into your account and, in such case, including any costs incurred by us in the process of collecting your deposit. For the avoidance of doubt, your account will not be used by you as a bank account, and in the event that we become aware of deposits and withdrawals from your account without corresponding gaming or betting activity, we reserve the right to deduct an administrative fee (whether we close or suspend the account or not). The money deposited with us in your account will not accrue interest.

Our license requires us to inform customers about what happens to the money we hold in your account and the extent to which such money is protected in the event of insolvency. The money you deposit into your account will be held in a bank account and/or in a custodial deposit account, which will be kept separate from our company's funds. The money in your account is not insured, guaranteed, sponsored, or otherwise protected by any banking or deposit insurance system or any other similar insurance system. As such, the money in Your Account is not protected in the event of insolvency. This complies with the Gambling Commission's requirements for customer funds segregation at the basic segregation level.

At any time, we may offset any positive balance in your account with any amount you owe (including under a duplicate account) to any other company within the Operator Group (regardless of whether there has been a breach of the Terms of Use), including (without limitation) where we reinstate bets or wagers in accordance with these terms and conditions (Duplicate Accounts), (Collusion, Cheating, Fraud, and Criminal Activity), or (Errors or Omissions).

To the extent required by local laws or tax authorities, you are responsible for reporting your winnings and losses arising from the Services.

You can set a deposit limit on your account on any given day. This limit cannot be increased without giving us twenty-four hours' notice of your wish to increase your deposit limit, and only after twenty-four hours from your request for such increase will the increase apply. For details on how to set a deposit limit, please contact Customer Service or (if your account is for the website) set the limit through the website by clicking on My Account and then Update Account Details. Any confirmed reduction to your deposit limit will take effect immediately.

Subject to these terms and conditions (Closure of Your Account, etc.), you can request a withdrawal of funds from your account at any time provided that:

• All payments made to your account have been confirmed as settled, and none have been returned, reversed, or otherwise canceled.
• All Verifications referred to in Identity Verification; Anti-Money Laundering Requirements above have been completed by us to our full satisfaction, and you have complied with any other relevant withdrawal conditions affecting your account (e.g., any applicable bonus terms).

In any withdrawal approved by us, as long as you provide us with sufficient information on how the funds should be transferred to you, we will return the corresponding funds to you in accordance with these terms and conditions (less any charges incurred or any other amount that needs to be deducted from your withdrawal to comply with any applicable law).

We will try to accommodate your request regarding the payment method and currency of your withdrawal. However, this cannot be guaranteed. Therefore, we may process and pay out withdrawals through a different payment method than you requested, such as through different payment providers, a bank draft, or a bank transfer (any charges associated with the relevant payment methods are set out in the Withdrawal section of the Help section of the website).

9. LEGAL USE OF THE WEBSITE

Accessing or using the website or any of the services through it may not be legal for some or all residents or for people in certain countries. We do not intend for the website to be used for betting, gaming, or any other purpose by individuals in countries where such activities are illegal, including the United States of America and the territories listed on the Help section of the website. The fact that the website may be accessible in any of these countries or that it appears in the official language of any such country shall not be construed as a representation or warranty with respect to the legality or illegality of accessing and using the website or making deposits or receiving any winnings from your account. The availability of the website shall not constitute an offer, request, or invitation on our part for the use or subscription to betting, gaming, or other services in any jurisdiction where such activities are prohibited by law.

It is your responsibility to determine the law applicable in the place in which you are present. You must ensure that you will act legally in your jurisdiction when opening your account and/or using the website, and you declare, warrant, and agree to do so. If it becomes evident to us that you reside in a country where the use of the website is not legal, we shall have the right to immediately close your account, in which case any balance in the account at the date of such closure will be reimbursed to you as soon as practicable for us.

 

10. PLACING YOUR BET AND/OR USING THE SERVICES

To place a bet or access a Service, you must follow the instructions provided in the Help section.

It is your responsibility to ensure that the details of any bet, bets, or similar transaction you make using the Services (a "Transaction") are correct as follows:

• By using the website (whether directly, through an app, or otherwise) in accordance with the relevant Betting Rules or Game Rules, as applicable; and
• You can access your transaction history by clicking on My Account on the website or through our Customer Service team (including opting to receive a written statement).

We reserve the right to refuse all or part of any transaction requested by You (if we believe money laundering is involved, cheating, or any other fraudulent behavior), or when you have breached the terms of use. We do not accept any transaction until you have given the appropriate confirmation (or it has been accepted by us) in accordance with these terms and conditions. If your transaction has not been added to your account, please contact our Customer Service.

Once we have accepted a Transaction, you cannot cancel it unless we agree otherwise. If you are making a telephone betting transaction and the relevant phone connection is unexpectedly disconnected, we will place the corresponding bet if:

(a) we have clear instructions from you.

(b) You have provided us with the details of the bet before the point at which we stop accepting bets on the relevant event.

(c) the bet is acceptable to us in the ordinary course of business.

In the event of such a telephone disconnection, you must immediately contact our Customer Service to confirm whether your bet has been placed.

We may, at our discretion (and provided that neither you nor we gain an unfair advantage), choose to accept a bet even though the corresponding event has started. Regarding gambling, the relevant Game Rules will set the point at which we will not accept any more bets.

We may cancel or amend a transaction in accordance with the provisions of Identity Verification, Collusion, Cheating, Fraud, and Criminal Activity, or Errors or Omissions.

Regarding Netent's restriction policies, Afghanistan, Albania, Algeria, Angola, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, South Korea, Sudan, Singapore, Syria, Spain, Taiwan, Uganda, the United Kingdom, Yemen, Zimbabwe, as well as residents of any other country where local laws prohibit it, cannot play their games.

The Player acknowledges that some games may not be available in all countries. In addition to the countries listed above, games offered by NetEnt are not available in Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Mexico, Portugal, Romania, Spain, the United States of America, and the United Kingdom. NetEnt's Guns & Roses, Jimi Hendrix, and Motorhead games are also not allowed in the following countries: Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey, and Ukraine.

11. REMOTE GAMING OR BETTING

When accessing the services via electronic communication, you should be aware that:

In connection with your use of the website for betting or participating in games:

• You may be using a connection or equipment that is slower than the equipment used by others, and this may affect your performance in time-critical events offered through the website.
• You may encounter system failures, faults, errors, or service interruptions, which will be addressed in accordance with the Failure section.
• The Game Rules for each event or game offered through the Website are available, and you should consider them before using the Services offered through the Website.
• In games offered through the website that benefit from more players or greater liquidity, we may implement automatic players ("Bots") (whose usernames will be "bot") that are pre-programmed to play and join the game to assist liquidity or the number of players playing, although we will not use Bots without clarifying such use to you. We can confirm categorically that we do not implement Bots in our poker software and that we will take active measures with our software providers to prevent their use by any user of the Services; and
• In connection with your use of the services, if you are betting on an "in-play" event, you may not be able to see or receive the most up-to-date information regarding the relevant event at any time. We will not be liable to you for any losses you suffer or costs you incur as a result of any delay in the transmission of information related to any "in-play" event.

12. REFUND POLICY

Before requesting the first withdrawal, the player must play 100% (to be taken into account for the bonus) of their deposit. This requirement is in place to combat potential fraud and "money laundering" by players. If it is an exceptional or atypical case, it will be evaluated by the relevant department, and a corresponding amount of taxes and financial expenses, valid photo identification, and proof of address will be charged.

Please let me know if you need further information or have any specific questions related to these sections.

 

13. COLLUSION, CHEATING, FRAUD, AND CRIMINAL ACTIVITY

The following practices (or any of them) in relation to the Services: Abuse of bonuses or other promotions; and/or Using unfair external factors or influences (commonly known as cheating); and/or Taking unfair advantage; Opening any duplicate accounts; and/or engaging in fraudulent practices or criminal activities constitute "Prohibited Practices" and are not allowed, shall constitute a material breach of the Terms of Use. We will take all reasonable measures to prevent and detect such practices and to identify the relevant players involved should they occur. However, subject to the foregoing, we will not be liable for any loss or damage you may incur as a result of any Prohibited Practice, and any action we take in connection with the same will be at our sole discretion.

If you suspect that a person is involved in a Prohibited Practice, you must inform us as soon as reasonably practicable by emailing us or calling Customer Service.

You agree that you will not engage in or be connected with any form of Prohibited Practice in connection with your access or use of the Services.

If we have reasonable grounds to believe that you have engaged in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us (and by our gaming partners and other providers) of any fraud, cheating, and collusion detection practices used in the gaming and gambling industry at the relevant time), or We become aware that you have "charged back" or denied any of the purchases or deposits you made into your account.

In our reasonable opinion, your continued use of the services may be detrimental to our regulated status, including our continued ability to obtain a license from the Gambling Commission and/or the Gambling Commissioner of Gibraltar; or You declare bankruptcy or undergo similar proceedings anywhere in the world, then (including in connection with any suspension and/or termination of Your Account), we shall have the right, in respect of your account (and/or any other account you may have with an Operator Group company) to retain the whole or part of the balance and/or recover from the account any deposits, pay-outs, bonuses, or winnings which have been affected or are in any way attributable to any of the events contemplated in this section. The rights set out in this section are without prejudice to any other rights (including any common law legal rights) that we may have against you, whether under the Terms of Use or otherwise.

For the purposes of this section:

• "Fraudulent Practice" means any fraudulent activity carried out by you or by any person acting on your behalf or in collusion with you, and shall include, without limitation:

  • Chargebacks and fraudulent chargebacks activities; your or any other person participating in the same game as you at any time using a stolen, cloned, or otherwise unauthorized credit or debit card as a source of funds;
  • collusion by you with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us).
  • Any attempt by you to register false or misleading account information.
  • Any act or attempted act by you which is reasonably considered by us to be illegal in any applicable jurisdiction, carried out in bad faith or with an intent to defraud and/or to breach contractual or legal restrictions, whether or not such act or attempted act actually causes us any damage or harm.

• "Criminal Activity" shall include, without limitation, money laundering and any other illegal activities.

• "Unfair Advantage" shall include, without limitation:

  • Exploiting a flaw, loophole, or error in our software or in third-party software used by you in connection with the Services (including with respect to any game).
  • Using Bots for skill games (including, among others, those listed in the skill games tab or Games tab) and Bots for any other use that would otherwise constitute any other Prohibited Practice.
  • Using third-party analytical software or systems; or Your exploiting an Error as defined in the section above.

Next, in any event, whether to your advantage and/or to our disadvantage or that of others.

In exercising any of our rights under with a Prohibited Practice, we will use all reasonable efforts to ensure that while we comply with our regulatory obligations and other legal obligations, we exercise such rights fairly to you and to our other customers.

We reserve the right to inform the relevant authorities, other online betting or gaming operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any Prohibited Practice suspected by you, and you will fully cooperate with us to investigate such activity.

14. CLOSURE OF YOUR ACCOUNT; TERMINATION OF THE TERMS OF USE CLOSURE AND CANCELLATION BY YOU

Provided that your account does not show that we are owed a balance, you have the right to close Your Account and terminate the Terms of Use with not less than twenty-four hours' notice at any time, by contacting us through Customer Services, whose details can be found in the Contact Us and Help section of the website:

• Stating your desire to close Your Account; and
• Stating the reasons why you wish to close your account, particularly if you do so due to concerns about the level of your use of it.

We will respond to your request, confirming the closure of your account and the date on which such closure will be effective, within a reasonable time, provided that you shall remain responsible for all activity on your account until we have carried out such closure (at which point the Terms of Use shall terminate).

Upon termination of your account under this section, we shall have the right (without limiting our rights under the Money Laundering section) to withhold, from the refund of your account balance, any money:

• In accordance with Collusion, Cheating, Fraud, and Criminal Activity.
• In accordance with the Breach of the Terms of Use.
• As set out in the Terms of Use.
• As required by law or regulation.

When we refund your account balance, we will use the same method of payment which you provided upon registration of your account, or such other payment method that we may reasonably select.

Once you have closed your account, in certain circumstances, we may be able to reopen your account with the same account details as before if you request it. In such circumstances, while Your Account will have the same account details as before, it will be subject to the Terms of Use in force at the date of such reopening, and any previous rights (including, among others, to bonuses or contingent winnings) will no longer be valid.

14.1 CLOSURE AND TERMINATION BY US

We are at any time (and without prejudice to any other provision contained in the Terms of Use), entitled to close your account and terminate the Terms of Use by written notice (or attempted notice) to you using your contact details. In case of termination by us, as soon as reasonably practicable after your request, we will refund the balance in your account.

When we close your account and terminate the Terms of Use due to Collusion, Cheating, Fraud, and Criminal Activity or Breach of the Terms of Use, the balance in your account is non-refundable and shall be deemed forfeited by you to the extent of any claim we may have against you on the date of such closure (whether under your account, a duplicate account, or otherwise). The closure of your account and termination of the Terms of Use, except as provided in the General Terms, will not affect pending bets, provided that such pending bets are valid, and you do not breach the Terms of Use in any way. For the avoidance of doubt, we will not credit any bonuses to your account, and you shall not be entitled to any contingent winnings at any time after the date it has been closed (whether by us in accordance with the Terms of Use or in response to your request).

14.2 SUSPENSION BY US

We shall have the right to suspend your account in the circumstances expressly set out in the Terms of Use. Following suspension of your account:

• No activity (including deposits, withdrawals, bets, or gameplay) will be allowed until the date it is reactivated by us.
• No bonuses or contingent winnings will be credited to the account.
• We will address the issue that led to the suspension of the Account with a view to resolving it as soon as reasonably possible so that the account may, as appropriate, be reactivated or closed.

15. ACCESS AND USE OF THE SERVICES

You are solely responsible for supplying and maintaining all your access devices and related equipment and telecommunications networks and internet access services that you need to use the services. We shall not be responsible in any way for losses incurred by you (whether as a result of the loss of service, poor internet connectivity, insufficient bandwidth, or otherwise) via the internet or any telecommunications provider you have engaged to access the services. For the avoidance of doubt, the Operator makes no representation and gives no warranty as to the compatibility of the Services with any third-party software or hardware in particular, including (for the avoidance of doubt) third-party analytics or 'Bot' programs promising certain results from any of the Services.

Under no circumstances should you use the services for any purpose that is or may be considered defamatory, abusive, obscene, illegal, racist, sexist, or discriminatory, or which may cause offense. You must not use abusive or aggressive language or images, curse, threaten, harass, or abuse any other person, including other users, via the website, nor attempt to impersonate another person, or behave in such a manner towards any operator personnel used to provide the services, Customer Services, or any technical support or support function we make available to you.

You shall use the website only for personal entertainment, and you shall not be allowed to provide access or reproduce the website or any part of it in any form without our express consent, including creating links to it.

You shall be solely responsible for any content you upload to the website ("Uploaded Content"), and by uploading such content, you represent and warrant that:

You have obtained all necessary approvals, authorizations, licenses, and permissions required in relation to the Uploaded Content, and the reproduction of the Uploaded Content on the website shall not infringe the copyright, trademark, confidential information, or any other intellectual property rights of any third party. The Operator has the right to use and sublicense the use of the Uploaded Content at its sole discretion. Any material (other than Software under paragraph 16) downloaded by you from the website is downloaded entirely at your own risk, and the Operator shall not be liable with respect to data loss or other damage caused by such download. When we have grounds to believe that your use of the services violates any of the paragraphs, without prejudice to any of our other rights, we shall have the right to immediately remove any offensive content from the website.

16. BETTING AND GAMING TERMS

The expressions used in the betting and gaming industry are numerous. A glossary explaining the meaning of common betting and gaming expressions is available in the Help section of the website. If you have any doubts about the meaning of any expression, you should:

• Look up its meaning in the Help section related to the event or game you are betting or playing on.
• If you still have any doubts, contact customer service for clarification; and
• Not place any bet or play any game on any event until you understand its meaning to your full satisfaction. This is because we cannot accept any responsibility if you place a bet or play a game through the products offered through the services in circumstances where you do not understand any of the terms involved or related to the bet or game.

17. ALTERATION OF THE WEBSITE

We may, at our absolute discretion, alter or modify any product or service (including prices offered) available through the website at any time to ensure the continuous provision of the website, but without prejudice to games and/or bets already in progress at the time of such modification. From time to time, we may restrict your access to some parts of the website to maintain the same and/or change or modify any of the games and/or products available through the website.

18. THIRD-PARTY SOFTWARE

To use the products offered through the Services, you may need to download and install software provided by third parties on your access device ("Software"). The software may include, but is not limited to: Access device applications, our casino and poker product downloads, and any promotional, marketing, and/or facilities software.

In such circumstances, you may be required to enter into a separate agreement with the owner or licensor of such software regarding its use (a "Third-Party Software Agreement"). In the event of any inconsistency between the Terms of Use and any Third-Party Software Agreement, the Terms of Use shall prevail to the extent that the inconsistency relates to the relationship between you and the operator.

It is your responsibility to ensure that any software is downloaded to your access device in a manner compatible with your access device's specific configuration. For the avoidance of doubt, we shall not be responsible to the extent that the incorrect downloading of any software adversely affects the operation of your Access Device.

While the services provided through any Access Device App are subject to the Terms of Use, the terms under which you download or install any App on your access device shall be governed by the agreement entered into between you and the relevant app provider, but in the event of any discrepancy between the Terms of Use and such agreement, the Terms of Use shall prevail to the extent that the discrepancy relates to the relationship between You and the Operator.

18.1. USE OF SPECIAL SOFTWARE (AI)

In the case of system or communication errors related to the generation of any result, settlement of bets, or any other element of a game, we shall not be responsible to you as a result of such errors and reserve the right to void all related bets and plays in the Game in question.

In the event that a system malfunction results in a benefit, whether collected or credited to your account, we reserve the right to claim any gains you may have benefited from as a result of one of these failures, and you would be required to immediately refund the amount erroneously credited and report the malfunction to us. We reserve the right, at our sole discretion, to directly deduct an amount equal to what you received in error from your account.

Disconnection, misuse, and system malfunction.

We, our affiliates, agents, and licensors do not assume any responsibility and shall not be liable for any loss resulting from delays or interruptions in gameplay due to server failure, breakdown, malfunction, interruption, or disconnection or any other cause over which we or they have no control.

Misuse, disconnection, or system malfunction voids all bets, plays, and payouts.

You certify that, insofar as the services provided by us, you will not use or attempt to use any strategy that exploits any software error or failure, and you will not use or attempt to use artificial intelligence to gain an advantage while playing.

In the event that we reasonably determine that you used or attempted to use AI-enabled products in conjunction with our website or services, we reserve the right to terminate or block your account immediately, not refund any amount credited to your account, and prohibit your access to all other websites, services, and apps we offer.

If we have any reason to believe that an account or group of accounts are operating systematically, for example, using specific betting techniques or betting groups, we reserve the right to permanently block or close all accounts. In these circumstances, we shall have no obligation to refund any money in your account, except for the amount you originally deposited, if that amount is still present.

19. ERRORS OR OMISSIONS

There may be a number of circumstances in which we accept a bet or make a payment in error. Below is a non-exhaustive list of such circumstances:

• Where we misrepresent the odds or terms of a bet as a result of a clear error or omission in entering the information or setting a market or as a result of a computer malfunction.
• Where we have made a 'palpable error.' A palpable error occurs where:
  • In relation to bets placed before an event has taken place, the prices/terms offered are materially different from those available in the general market.
  • In relation to any event, the price/term offered at the time the bet is placed is clearly incorrect given the probability of the event occurring.
  • Where we have continued to accept bets in a market that should have been suspended, even when the specified event is in progress (except for "in-play" bets) or has already ended (sometimes referred to as "late bets").
• Where we have made an error as a result of a prohibited practice under these terms and conditions.
• Where we should not have accepted, we have the right to void or reset a bet in accordance with the Betting Rules (e.g., due to 'Related Contingencies').
• Where we have made an error as to the amount of winnings/returns paid to you, including as a result of manual or computer typing errors.
• Where we have made an error as to the amount of free bets and/or bonuses credited to your account, any such circumstances are referred to as an "error."

We reserve the right to:

• Correct any error made in a placed bet and reset it with the correct price or terms that were available or should have been available through the Operator (in the absence of a publication error) at the time the bet was placed, and the bet shall be deemed to have taken place on the terms that were customary for that bet.
• When it is not reasonably practicable to correct and reset in accordance with the previous clause, declare the bet void and return your stake to your account.
• In circumstances where the error resulted from a prohibited practice.

Any money credited to your account or paid to you as a result of an error shall be deemed to be held in trust for us and shall be repaid to us immediately when we request payment. Where such circumstances exist, if you have money in your account, we may claim this money from your account in accordance with clause 19.2. We agree that we will make all reasonable efforts to detect any errors and inform you of them as soon as reasonably possible.

Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss, including loss of profits, resulting from an error made by us or by you.

You must notify us as soon as reasonably possible if you become aware of any errors.

When you have used money that has been credited to your account or granted to you as a result of an error to place subsequent bets or play games, we may void such bets and/or retain any winnings you have obtained with such money, and if we have paid such bets or gaming activities, you shall be deemed to be holding such amounts in trust for us and shall refund us such amounts immediately when we request repayment.

 

20. EXCLUSION OF OUR LIABILITY

Your access and use of the Services are at your sole discretion, choice, and risk. We shall not be liable for any attempts by you to use the Services by methods, means, or forms not provided by us.

We will provide the Services with reasonable skill and care and substantially as described in the Terms of Use. We make no other promises or warranties regarding the Services, or any product or service that is part of the Services as a whole, and we hereby exclude (to the extent permitted by law) all implied warranties with respect to them (including implied warranties of satisfactory quality and/or fitness for purpose). In particular, we do not guarantee that the website will be continuously available or free from errors, viruses, or other defects.

SAVE AS SET OUT IN OUR BETTING RULES AND SUBJECT TO PARAGRAPH 20. OUR MAXIMUM LIABILITY (INCLUDING THAT OF COMPANIES IN OUR GROUP, AFFILIATES, OFFICERS, DIRECTORS, AGENTS, AND EMPLOYEES) ARISING OUT OF THE USE OF THE SERVICES (OR ANY PART OF THE SERVICES AND WHETHER USING THE WEBSITE OR BETTING BY PHONE), WHETHER SUCH LIABILITY ARISES UNDER BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, SHALL BE LIMITED TO:

• WHERE OUR LIABILITY RELATES TO A BET OR GAME, THE AMOUNT OF THE BET OR GAME PLACED BY YOU IN RESPECT OF WHICH OUR LIABILITY HAS ARISEN.
• WHERE OUR LIABILITY RELATES TO THE INCORRECT APPLICATION OF FUNDS, THE AMOUNT OF MONEY IN YOUR ACCOUNT THAT WE HAVE PLACED.

WITH REGARD TO ANY OTHER OPERATOR LIABILITY.

WE (INCLUDING COMPANIES IN OUR GROUP, AFFILIATES, OFFICERS, DIRECTORS, AGENTS, AND EMPLOYEES) SHALL NOT BE LIABLE TO YOU, WHETHER SUCH LIABILITY ARISES UNDER CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, IN RESPECT OF ANY:

• LOSS OF DATA.
• LOSS OF PROFITS.
• LOSS OF REVENUES.
• LOSS OF BUSINESS OPPORTUNITY.
• LOSS OR DAMAGE TO GOODWILL OR REPUTATION.
• BUSINESS INTERRUPTION.
• ANY INDIRECT, SPECIAL, OR CONSEQUENTIAL LOSS OR DAMAGE, EVEN IF SUCH LOSS OR DAMAGE WAS NOTIFIED TO US AS POSSIBLE, ARISING UNDER THE TERMS OF USE OR OTHERWISE ARISING OUT OF YOUR USE OF THE SERVICES.

Nothing in the Terms of Use shall operate to exclude any liability that we may have in respect of:

• Fraud (including fraudulent misrepresentation).
• Death or personal injury caused by our negligence.

21. BREACH OF TERMS OF USE

You shall indemnify us, defend, and hold us, and our officers, directors, employees, agents, contractors, and suppliers, harmless from any loss, cost, expense, claim, demand, liability, and damage (including legal fees), whether foreseeable or not, arising out of or in connection with:

• Your access and use of the Services or any other person using your username and password.
• Any breach by you of any of the terms and provisions of the Terms of Use.

When you breach the Terms of Use, we may, at our sole discretion, prior to any suspension or cancellation of your account, notify you (using your contact details) that you are in breach, request that you stop the relevant act or omission, and/or ask you to correct a fault on your part and warn you of the intended action if you do not, provided that such notification is not a condition precedent to the suspension or termination of your account.

We have the right to disable any user identification code or password, whether chosen by you or assigned by us, at any time, if in our reasonable opinion you have not complied with any of the provisions of the Terms of Use.

In addition to any other remedy available, if you breach any of the Terms of Use, we shall have the right to recover from your account any positive balance to the extent of any amount reasonably claimed against you in accordance with these terms and conditions.

22. INTELLECTUAL PROPERTY RIGHTS

All design of the website, text, graphics, music, sound, photographs, video, selection and arrangement thereof, software compilations, underlying source code, software, and any other material that is part of the Services are subject to copyright and other proprietary rights owned by us or used under license from third-party rights owners. To the extent that any material included in the Services may be downloaded or printed, such material may be downloaded only to a single device (and printed hard copies may be made) solely for your personal and non-commercial use.

Under no circumstances will your use of the Services give you any interest in the intellectual property rights (e.g., copyright, know-how, or trademarks) owned by us or any third party, other than a personal, non-exclusive, and non-sublicensable license to use such intellectual property rights in connection with your personal and non-commercial use of the Services in accordance with the Terms of Use.

No right to use or reproduce trademarks or logos that appear on the website is granted, except as specifically permitted under the Terms of Use.

You must not, and must not permit any other person to copy, store, publish, rent, license, sell, distribute, alter, add, delete, or otherwise interfere with the website or any part of it in any way, or directly or indirectly disrupt or interfere with it (or attempt to disrupt or interfere with it), unless in the course of viewing or using the website in accordance with the Terms of Use.

All intellectual property rights in the name "Aciertala," logos, designs, trademarks, and other distinctive brand features of the Operator and any content provided by the Operator or any third party for inclusion in the website belong to the operator or the relevant third party. You agree not to display or use such logos, designs, trademarks, and other distinctive brand features in any manner without our prior written consent.

23. VIRUSES, HACKING, AND OTHER OFFENSES

You must not:

• Corrupt the website.
• Attempt to gain unauthorized access to the website, the servers on which the website is stored, or any server, computer, or database connected to the website.
• Flood the website with information, multiple submissions, or "spam."
• Deliberately or negligently use any feature that may affect the operation of the website in any way, such as (but not limited to) releasing or spreading viruses, malware, trojans, logic bombs, or similar material that is malicious or harmful.
• Interfere with or manipulate, delete, or in any way alter any information in any form included on the website.
• Attack the website via a denial-of-service attack or a distributed denial-of-service attack. We will report any suspected breach of the Computer Misuse Act 1990 to the relevant law enforcement authorities and cooperate with those authorities by disclosing your identity. In the event of such a breach, your right to use the website will cease immediately.
• We shall not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your access device and related equipment, computer programs, data, or other proprietary material due to your use of the website or your downloading of any material posted on such website, or on any page linked to the website.

 

24. YOUR PERSONAL INFORMATION

All account information we hold is stored securely and kept confidential unless otherwise stated in the Terms of Use (including, for the avoidance of doubt, the Privacy Policy).

We are bound by law (in particular, the Personal Data Protection Act) to comply with data protection requirements in the way we use any personal information collected from you in using the services. Therefore, we take our obligations very seriously in relation to how we use your personal information.

Before you use the services and when you use them, we will need to collect certain information about you, including your name and date of birth, your contact details, and may also include information about your marketing preferences (all of which shall be referred to as "Your Personal Information").

By providing us with Your Personal Information, you authorize us to process Your Personal Information, including any of it that is particularly sensitive:

• For the purposes set out in the Terms of Use (including the Privacy Policy); and
• For other purposes where we need to process Your Personal Information for the purpose of operating the services, including sharing it with our service providers and agents for these purposes, such as our postal service providers, marketing services, and customer service agents. We may also disclose Your Personal Information to comply with a legal or regulatory obligation.

We may retain copies of any communication you send to us (including copies of any emails) for the purpose of maintaining accurate records of the information we have received from you.

25. USE OF 'COOKIES' ON THE WEBSITE

The website uses 'cookies' to track your internet usage and aid website functionality. A cookie is a small text file that is downloaded to your access device when you access the website and allows us to recognize when you return to the website. We use cookies for the operation of the website, including (for example) enabling you to remain logged in while browsing between different parts of the website and using your account to place bets or play in them. We also use cookies for our own analytical purposes, so we can identify where customers have encountered technical issues on the website and thereby help improve our customer experience.

If you object to cookies or wish to delete any that are already stored on your access device, we recommend you follow the instructions to delete existing cookies and disable future cookies in your file and internet browsing software. You can find more information on how to delete or control cookies in our Privacy Policy or at www.aboutcookies.org. Please note that by deleting our cookies or disabling future ones, you may not be able to access certain areas or features of the website.

26. COMPLAINTS AND NOTICES

No claim or dispute concerning:

• The acceptance or settlement of a bet you have made using the services shall be considered more than thirty days after the date of the original transaction.
• A game you have played using the Services shall be considered more than twelve weeks after the date on which the relevant transaction or game took place.

If you wish to file a complaint concerning the services, as a first step, you must, as soon as reasonably practicable, contact customer service about your complaint, which will be escalated as necessary within our Customer Service team until it is resolved.

If there is a dispute arising out of the Terms of Use that cannot be resolved by Customer Service following escalation in accordance with these terms and conditions, you may request that the matter be addressed by a manager or supervisor. We will strive to resolve the matter to your complete satisfaction, either immediately or by contacting you subsequently.

You acknowledge that our random number generator will determine the outcome of the games played through the Services and accept the results of all such games. You also accept that in the unlikely event of a disagreement between the result that appears on your screen and the game server used by the Operator, the result that appears on the game server will prevail, and you acknowledge and accept that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity.

When we wish to communicate with you, we may do so using any of your contact details. You will be considered to have delivered and received notices correctly immediately after sending an email or after we have communicated with you directly by phone (even when leaving a voicemail), or three days after the date of posting of any letter. To prove service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped, and placed in the mail; in the case of an email, that such email was sent to the email address specified (if applicable) in your contact details at the time such email was sent.

27. TRANSFER OF RIGHTS AND OBLIGATIONS

We reserve the right to transfer, assign, sublicense, or otherwise make commitments in relation to the Terms of Use (an "assignment"), in whole or in part, to any person without notice, provided that such assignment is made on the same terms or terms that are no less favorable to you.

Your rights or obligations under the Terms of Use cannot be assigned, sublicensed, or transferred in any other way in any matter.

 

 

35. PROMOTIONS

35.1. Bonuses

A bonus is a deal between the betting house and the customer. The betting house provides the customer with funds for gambling, and the customer takes responsibility and agrees to meet the wagering requirement before requesting the withdrawal of the funds.

Bonuses may have additional terms and requirements, so before activating a bonus, we recommend you read them carefully for complete information and to avoid misunderstandings.

Only one active bonus is allowed in an account at any time. Bonuses related to deposits are not cumulative. The next bonus will be available after a previous bonus has been redeemed or revoked.

Bonuses can only be used by one customer, on one device, with one IP address, in one browser.

Bonuses are available only to players who have complete personal information in their account. The minimum deposit amount to participate in the bonus offer depends on the chosen bonus.

Bonuses and winnings received from them will expire when the bonus expires. The bonus validity period is 30 (thirty) days from the date of issuing the bonus.

Free spins for bonuses and their validity depend on the provider and are not subject to betting house regulation.

Aciértala reserves the right to change bonus terms and conditions, suspend, or cancel them at any time.

General Terms and Conditions apply.

35.2. Wagering Requirement

While a bonus is active, you have the right to place bets using funds both in your bonus account and main account.

Any withdrawal request while there is an active bonus in the account will be rejected until the wagering requirement is fully met or until the bonus is declined.

To redeem the bonus, you must place a required amount in bets. Unless stated otherwise, you must place bets with a total wager equal to the bonus amount multiplied by a specific number of times.

Wagering requirement = bonus amount x required number of times. (see terms and conditions of each bonus)

All deposit bonuses must be redeemed by betting the bonus amount.

Deposits of funds must be used for gambling activities.

All deposits must be bet at least once before requesting a withdrawal.

Until the wagering requirements are met, the maximum bet allowed is 4,000 soles.

Bonuses that are available only to players who have completed different games contribute to a different percentage of wagering requirements.

Slots contribute 100%, while all table games, video poker games, and live games contribute 5%.

If a player attempts to withdraw funds when they have not wagered their unused bonus, the unused bonus funds will be forfeited.

All winnings received from playing using bonus funds and requested for withdrawal must be verified by the Company before the payment is processed. Depending on the verification result, the Company reserves the right to request the customer to provide their personal data and payment method confirmation details.

35.3. Bonus Cancellation

Every player can decline all or any individual promotion by contacting customer service at info@aciertala.com

By canceling a bonus, the bonus balance is brought to 0 (zero), and there is no need to meet the wagering requirements.

The player has the right to refuse to continue to meet the wagering requirements of bonuses. If the bonus has been declined after it has been partially redeemed, all winnings generated during the bonus redemption will be canceled.

35.4. Bonus Abuse

All offers and bonuses are limited to one person, household, family, email address, phone number, the same payment account number (e.g., credit card, debit card, etc.), IP, or shared computer, e.g., public library, university, or workplace.

We reserve the right not to pay users using disposable email addresses.

When playing with bonus funds, it is forbidden to excessively delay any round of play, e.g., free spins and bonus games. Violation of this rule results in the cancellation of winnings and the loss of the active balance in the account.

When playing with an active bonus, it is forbidden to use strategies to fulfill the bonus wagering requirements, including collecting scatter symbols to get free spins using the bonus balance and subsequently receiving free spins for the real balance.

If we have reasonable grounds to believe the player is using such strategies, the Administration reserves the right to cancel all player winnings.

When bonus abuse is identified by a customer, the betting house has the right to apply the following measures to the customer: cancellation of all existing bonuses and bonus winnings; blocking the customer's account.

It is recommended that the player provide their real phone number during registration, as Aciértala might use it to confirm their identity. If it's not possible to contact you, Aciértala has the right to apply restrictions on bonus use and block your account.

 

36. Errors and Omissions

In the event of a malfunction of the software or computer hardware we use, we will make all reasonable efforts to rectify the problem as soon as possible. If such problems cause a game to be interrupted to the extent that it cannot be restarted from the exact moment it was interrupted without irreversible loss of data, we will apply the most reasonable and fair policies for this situation (which may include resetting your account balance as it appeared before the last bet was recorded on the operator's server immediately before the problem occurred).

If, due to an error, funds are credited to your account, and you use these funds to place bets or participate in games, we may cancel such bets and/or withhold any winnings received with these funds. If we have paid your winnings received from such bets or games, the betting house has the right to recover them.

If you place a bet on a live event, you may not be able to view or obtain the most recent information about the event during the corresponding time period. The betting house is not responsible to you for any losses you may incur as a result of a delay in the transmission of information related to any event.

You are solely responsible for the speed of your internet connection and the condition of the equipment you use to access the internet. The betting house accepts no responsibility for losses you may incur (as a result of service loss, poor internet connection, or otherwise) due to the internet service providers or telecommunications providers you use to access the Service.

37. Force Majeure Events

The betting house will not be liable for any failure or delay in the performance of any of our obligations under the Terms and Conditions that is caused by events beyond our reasonable control, including but not limited to telecommunications network disruption, issues with electricity, issues with third-party computers, fires, lightning, explosions, floods, extreme weather conditions, strikes and lockouts, acts of terrorism, acts of government, or other competent authorities ("Force Majeure").

Our performance is deemed suspended for the duration of the Force Majeure event. We will make all reasonable efforts to end the force majeure event or to find a solution by which the betting house's obligations can be fulfilled despite the Force Majeure event.

 

38. Betting Rules

 

Article 1

If an event is postponed or interrupted, the Organizer and participants must wait until the end of the following calendar day (midnight - 00:00 hours) in the local time of the event's location. If the event is played or continues within this time period, the Organizer and participants will accept the result of the event as valid. If the event is postponed, and the new match time is set after this time period, the bet on that event will be declared void and settled at odds of 1.00. This applies to all sports events other than tennis, for which the bet will be binding regardless of the time the match is played or continued.

 

Article 2

If a sporting event is interrupted before its official completion, the validity of the bet will depend on the type of sporting event as follows:

• Sports that can be divided into two halves (soccer, basketball, handball, water polo, rugby, etc.).
• Sports with a predetermined match duration consisting of three periods (hockey, etc.).
• Sports without a predetermined duration, where the team that first wins three sets wins (volleyball, etc.).

In case of an event interruption (before the official end) at any time during the game, and if the event does not continue by the end of the following calendar day (midnight - 00:00 hours) in the local time of the event, all bets that have not concluded when the game was interrupted will be settled at odds of 1.00. Any bet that could potentially modify the outcome, even theoretically, if the event were played to completion will be considered an unfinished bet. For all completed bets, the result at the moment the event was interrupted will be considered the valid result. A completed bet (winning or not) is one in which the result would not be affected if the event were played to completion.

 

Tennis:

If a player withdraws before the start of the match, all types of bets will be settled at odds of 1.00. In case the event is interrupted at any time during the match, all bets that have not concluded when the game was interrupted will be settled at odds of 1.00. Any bet that could potentially modify the outcome, even theoretically, if the event were played to completion will be considered an unfinished bet. For all completed bets, the result achieved will be the valid result. A completed bet (winning or not) is one in which the result would not be affected if the event were played to completion. For tennis events, the Organizer and participants must wait for the match to continue until the official announcement of the match's continuation or cancellation by the competition's organizer.

Racing Sports (Formula 1, Motorcycling, Cycling, Skiing, Athletics, etc.):

If a competitor does not show up at the start of the race, bets on that competitor will be void and settled at odds of 1.00. If a competitor starts the race and withdraws before the end of the race, all bets on that competitor will be valid. If a competitor participates in the qualifiers and does not qualify for the race, all bets on that competitor will be valid and considered non-winning. If a competitor withdraws before the race's qualifiers, the bets will be void and settled at odds of 1.00. If a competitor appears at the start of the race but fails to start, they will be deemed to have lost the duel unless their opponent also fails to qualify for the race. If one or both competitors withdraw during the race, the winner of the duel will be the one who remained in the race the longest. If two participants withdraw from the race at the same time, the bet on the duel will be void and settled at odds of 1.

In case of postponement or interruption of events with in-game betting, the Organizer and participants must wait for the events to continue 48 hours after the interruption for all bets that have not concluded at the time of the interruption. If the events are not played during that period, the events will be considered postponed and settled at odds of 1.00 (void).

 

Article 3

After the completion of a sporting event or any other uncertain event for which betting odds are offered, the Organizer must publish the final result of the completed event as soon as possible and officially accept it within 24 hours of the publication of the final result. The 24-hour period begins running from the moment the organizer of the event confirms the result of the completed event in their report, which is the only valid result for the event unless otherwise stated in the betting event offer. If the participant selects multiple uncertain events, the 24-hour period starts running from the completion of the last event on the ticket. If the bet's result is known in advance, the Organizer will declare the bet void.

 

These betting rules are inseparably linked to our Terms and Conditions, of which they form a part, and the acceptance of these Betting Rules is a prerequisite for account registration. Any capitalized term used herein that is not defined will take its meaning from the Terms and Conditions.

The minimum bet differs between sports. The maximum bet amount for a bet differs between sports, leagues, and bets. You will see the exact value specified in the field where you enter the bet amount when placing the bet. We do not guarantee that any bet made within or above the maximum bet will be accepted.

We reserve the right to fully or partially reject any bet request for any reason and at our sole discretion. Individual bet requests may be reviewed, and an alternative price or bet may be offered at our sole discretion.

Bets are accepted online. Bets are not accepted in any other way (email, phone, fax, etc.), and if received, will be void, win or lose.

We reserve the right to reject/cancel any bet or part of a bet before the game starts and void ambiguous bets without giving any justification.

Customers cannot cancel or change a bet once the bet has been placed and confirmed.

Bets (excluding live bets) will be accepted until the announced start time of the event or the actual start time, whichever comes first. If a bet that includes an event is accepted inadvertently after its actual or announced start time, unless it's a live event, the match/bet will be treated as not executed.

We also reserve the right to correct obvious errors with input of betting odds. In such cases, we may apply revised odds for the final settlement of pre-event bets.

When we have grounds to believe that a bet is placed after the outcome of an event is known or after the selected participant or team has obtained a material advantage (e.g., a score, expulsion, etc.), we reserve the right to void the bet, win or lose.

We reserve the right to withhold payment and declare bets on an event null and void if we have evidence that the following has occurred: (i) the integrity of the event has been questioned or (ii) match-fixing has taken place. Evidence may be based on the size, volumes, or pattern of bets placed with us in any or all of our betting channels.

When an event is canceled, all related bets will be automatically void, and accounts will be refunded.

If any match is abandoned due to injury, bad weather, crowd problems, etc., all bets that have been settled up to the time of abandonment will stand. For example, if a football match is abandoned in the second half, all bets related to the first half will stand. Additionally, if a goal has been scored, the first goal scorer market will stand, but the last and any time goal scorer bets will be void. For tennis: if a player retires injured in the 3rd set, all bets to win the 1st and 2nd set will stand.

We are not responsible for typographical, human, or palpable errors that lead to obvious errors in prices. In these cases, all bets are void.

Multiple bets that combine different selections within the same event, where the result of one affects or is affected by the other, are not accepted. If such a bet is placed in error, it will be canceled.

We offer the possibility of betting live on a variety of global sporting events, and despite making every effort to ensure that live betting information is accurate, there may be situations where the information is incorrect due to delays or other reasons. When checking live betting odds, live event start time, or any other live event market, it must be understood that such information is provided as a guide only, and we accept no responsibility for any incorrect result that may occur. It is the customer's absolute responsibility to verify the correct information at the time of publication.

Winnings will be credited to customer accounts following confirmation by the final customer.

We reserve the right to void any or all bets made by any person or group of persons who attempt to defraud us.

We reserve the right to void any bet that has been accepted when the account does not have sufficient funds to cover the amount. If an account has insufficient funds due to a deposit that has been canceled by the payment gateway, we reserve the right to retroactively cancel any accepted bets.

Note: Please be aware that these rules and terms are specific to the provided content and may not cover all aspects of a real-world betting service. Be sure to consult the actual rules and terms of service for any particular betting platform or establishment you may be using.

 

39. Fraud and Collusion

A number of bets can be treated as one when a Customer places multiple copies of the same bet. In such cases, all bets may be voided except for the first bet placed. A group of bets containing the same unique selection can be treated as one. In such cases, all bets may be voided except for the first bet placed. An example of this is when a particular selection is repeatedly included in multiple bets that involve other selections at reduced prices.

When there is evidence of a series of bets, each of which contains the same selection, made by or for the same individual, group, or individuals, Aciértala reserves the right to void the bets and suspend the corresponding accounts. This rule applies to both settled and unsettled bets.

If you have played with professional skill, or in coordination with other customer(s) as part of a club, group, etc., or have placed bets in coordination with other customer(s) involving the same (or substantially the same) selections, we reserve the right, at our sole discretion, to restrict the maximum total payment for the combined total of such bets to the equivalent of the maximum daily payment limit allowed for a single Customer (as described in section 21 above). Aciértala is for individual use only and for personal entertainment.

Aciértala allows only one account per person. Any subsequent account opened under the same postal code, personal details, IP address that is related to an existing account may be closed immediately, and any bets made will be voided at the discretion of Aciértala. Aciértala reserves the right to claim any winnings obtained through these means and reserves the right to withhold all or part of your balance and/or recover deposits, payments, bonuses, or any winnings from your account obtained through these means.

While playing with an active bonus, it is prohibited to engage in activities that give the player a clearly unfair advantage. Such activities include, among others, the following: delaying rounds of any game, including free spins and bonus features, for a later time when there are no wagering requirements; leaving large bets on the table, for example in blackjack, and returning to the game after bonus bets have been settled; playing bonus money games to accumulate in-game value; losing bonus funds and then cashing in the accumulated value during real money play; using strategies that exploit any software error or malfunction.