ACCOUNT, PAYMENT & BONUSES

DEPOSIT AND PAYMENT METHODS

Deposit:

Recharging your user account on www.aciertala.com is easy and secure.

  1. On the page, you will find the DEPOSIT option located at the top of the www.aciertala.com website.

  2. You will find different ways to top up your user account. These include:

If you encounter any issues with the deposit, you should contact our Aciértala team through the following channels:

 

Email: info@aciertala.com

Live Web Chat: On the main page www.aciertala.com

WhatsApp: +51 947 708 906 https://wa.link/0ua32i

Social Media: Facebook / Instagram / Twitter

 

NOTE: Any of your requests must include information about the account and all relevant details to provide you with the best assistance.

  1. The recharged balance can only be withdrawn after being wagered and won; un-wagered balance at 100% cannot be withdrawn.

  2. You must deposit funds into your account to use our website www.aciertala.com. For complete information on deposit/withdrawal procedures, payment solution, and fees/charges, please visit our Deposit/Withdrawal page.

  3. Money deposited into your account is solely intended for using our services in your own name. In case we have reason to believe that funds are deposited without the intention of using our services, we reserve the right to suspend the account and report to the relevant authorities.

  4. If you haven't placed bets equal to the value of the amount deposited by you into your account before requesting a withdrawal, we reserve the right to charge the customer's account to cover all reasonable costs associated with both the deposit and withdrawal. If necessary, the value of the requested withdrawal may be reduced accordingly.

Withdrawal (balance payout):

Prize payout via the website:

You can cash out your winnings whenever you want! Just request it on our website www.aciertala.com in the "TRANSFER WITHDRAWAL" option (To do it automatically from the website).

Prize payout at a fixed point or by requesting a transfer to your bank account:

  1. Log in from your user in the "TRANSACTIONS" option, "TRANSFER WITHDRAWAL" module, and "WITHDRAWAL" option."

2. Choose the amount you want to withdraw, considering the following table.

If you have any issues with the withdrawal, you should contact our Aciértala team through the following channels:

 

Email: info@aciertala.com

Live Web Chat: On the main page at www.aciertala.com

WhatsApp: +51 947 708 906 (https://wa.link/0ua32i)

Social Media: Facebook / Instagram / Twitter

 

NOTE: Your request must include information about the account and all relevant details to ensure the best assistance.

 

3. In case of funds coming from a PROMOTIONAL BONUS, you must clearly understand the terms and conditions of the promotion to proceed with the withdrawal.

 

4. To approve a withdrawal request, security checks are performed to prevent potential fraudulent actions.

 

5. The company reserves the right to withdraw funds using a preference for its own payment method for winning players (including the player's credit/debit card or bank account).

 

6. Groups and family members should establish personal relationships with each other; payments are made ONLY to the name of the account owner (user) of the corresponding account.

 

7. Before requesting the first withdrawal, the player must wager 100% (this should be considered for the bonus) of their deposit. This requirement is in place to combat potential fraud and "money laundering" by players.

 

8. Bank transfers are requested through our Aciértala team, using our available communication channels.

 

9. To withdraw winning balance from the aciertala.pe web platform, bets, or plays originating from FREE Bonuses or Spins (Casino), you must have made a deposit of 50% of the value you wish to withdraw. This applies to Predictions, Casino, Live Casino, Golden Race, Mega Tournament, Horse Racing, Lotto, or any game offered on the website.

 

Accounts, Payments, and Bonuses


As part of our commitment to providing a quality service, we strive to ensure that your withdrawal requests are processed as quickly and efficiently as possible.

All withdrawals go through an internal audit process to ensure compliance with fraud prevention, anti-money laundering, counter-terrorism financing, and other legal obligations and regulatory requirements. Therefore, withdrawals may take up to 24 hours to process, but in some cases, they may take a bit longer. Withdrawals made by the Customer must be executed in a timely manner and in accordance with the withdrawal policy and payment details policy.

In the case of higher withdrawal amounts, Aciertala.com may split the amount into smaller withdrawals to facilitate the request. However, any withdrawal fee will not increase as a result of this segmentation. All customers must verify their identity shortly after creating an account with us. We reserve the right to request further explanations and/or supporting documents regarding customer identification, payment method, source of funds, or wealth, and/or any other information we deem necessary to satisfy our legal obligations and regulatory requirements.

If you encounter any obstacles while filling out the form or notice that your payment has not been processed for any reason, please contact our customer support team:

Valid Biometric Photographic ID: This biometric document can be in the form of a Passport or ID scan. Specifically, it is the page containing the ID document photograph that we need for our verification checks. Please ensure that your full name, photograph, complete address, and signature are visible on the document.

Proof of Address: This can be presented in the form of a utility bill, bank statement, or credit card statement. It should be a recent document (from the last 3 months) displaying your full name and your address as registered with us. If you provide a credit card statement, make sure to obscure the central eight credit card numbers.

Notarized Documentation: Your documents may need to be notarized by a duly qualified notary/lawyer, signed, and stamped as proof of legitimacy upon our request.

Note: In some cases, depending on the payment method used to fund your account, you may be asked for one or a combination of the documents mentioned above or additional documents not included in the list above.

We have the right to take the following actions following the above checks:

Cancel the withdrawal and return the funds to the account when:

  • The customer has not provided the requested documents.
  • The customer's identification documents have expired.
  • There are fraud, cheating, collusion, or money laundering issues (the account will be frozen, and the funds blocked).
  • The customer attempts to withdraw after a player transfer.
  • The withdrawal method requested is different from the deposit method.

Please note the following information regarding fund withdrawal (relevant to users using, or not using, credit cards):

In cases where account verification is required to complete your request, this process must be completed within 7 days, or your withdrawal will be reversed, and the funds returned to your user account. Please notify us immediately if your credit/debit card(s) are lost, stolen, or canceled, or if the status of your e-wallet changes so that we can investigate its status.

Below, you can see the type of authentication required based on the total amount of customer withdrawals for one (1) month:

We reserve the right to delay and/or stop the processing of fund withdrawal requests until final approval of any pending deposit transaction is received.

 

Conditions for Bonuses

 

Below are the general terms and conditions ("Rules") that apply to all offers, prize promotions, and contests (collectively, "Promotions") advertised on our website ("Site") or accessible through the "Client" as an external source.

 

Each Promotion is organized by Aciertala.com ("we"/"our"/"our company"), which owns and operates the Site. To participate in any Promotion, each participant ("Participant"/"you") agrees to unconditionally comply with the following (as applicable):

(I) these Rules.

(II) the end-user license agreement governing the use of the Site.

(III) the tournament rules governing participation in any tournament on the Site.

(IV) any specific terms and conditions relevant to the individual Promotion that may be displayed on the Site (PROMOTIONS).

 

Eligibility

To participate in any Promotion, you must be 18 years of age or the legal age of majority applicable in your jurisdiction (whichever is higher). You may be asked at any time to provide us or our designated third party with proof of your age and/or identity, and you must be able to present, when requested, a valid passport or other government-issued photo identification to our security team's reasonable satisfaction. If you cannot provide any of these documents to our satisfaction, you will be automatically excluded from the Promotion and may lose any privileges, prizes, or funds allocated to you without compensation of any kind.

Each Promotion participant must be the same person whose name appears on the player account (Aciertala.com account) registered on our website to participate in the Promotion. By participating in this Promotion, you confirm that your name, address, and personal information registered on your Aciertala.com account are correct and up-to-date. If you cannot provide valid proof of your name, address, or other personal information to our complete satisfaction, you will be excluded or disqualified from the Promotion.

Employees and their relatives or anyone affiliated or related to our company are not authorized to participate in any Promotion. For the purposes of this document, the term "relative" will include, among others, the spouse, partner, parents, cousins, children, or siblings, and the term "affiliate" will include, among others, the employee's cohabitant.

When individuals in a specific jurisdiction are prohibited from participating in any Promotion or when a Promotion only applies to a specific jurisdiction, this will be specified in the general conditions.

 

Participant Conduct

 

You may only have one Aciertala.com account, and you must use that account to participate in the Promotion. Moreover, you must not allow another person to participate in the Promotion using your personal account. The use of a single device per account is allowed. If we discover that an account is associated with another account through a unique device ID or IP address, we reserve the absolute right to automatically disqualify or invalidate your participation. Our company may, at its sole discretion, deny, withhold, or withdraw any user, bonus, or promotion, or terminate any policy regarding that user, either temporarily or permanently, or terminate the user's access to the service and/or block the user's account.

If we become aware of any fraud, deception, misconduct, lack of honesty, or similar actions regarding your participation in the Promotion or if you violate these Rules, we reserve the absolute right to automatically disqualify or invalidate your participation. If fraud, deception, misconduct, lack of honesty, or any other action is not discovered until after you have been awarded the prize, you will be required to return it (or provide compensation) immediately after being notified.

Throughout the Promotion's duration, our team will enforce strict rules on the behavior of all participants. We reserve the right to take action against any Participant who violates these Rules, and such measures may include, among others, exclusion, suspension, or disqualification from the Promotion, confiscation of any prize or reward that has been allocated and/or awarded to that Participant as a regular occurrence. The decision on what activity or behavior constitutes a breach of these Rules or the Promotion or what constitutes an act of fraud or dishonesty in connection with any Participant's conduct while participating in this Promotion rests solely with us and is at our sole discretion.

 

Free Spins/Prizes/Gifts/Bonuses

1. We will establish on the Site the duration, as well as the end date for entry into each free spin or Promotion or the number of entries we will accept before closing the Promotion. This information will be available alongside each prize ("Prize") or reward ("Bonus") on offer ("Gift") or in the Tournament information, but it will not be available in these Rules.

 

2. To avoid any doubt, the prizes/bonuses or rewards offered and/or all other items that may be given as part of the Promotion are non-transferable and cannot be given, transferred, sold, or exchanged with any other person(s).

 

3. We reserve the right to provide a cash alternative for any Prize or Gift. You will not have the right to demand cash alternative payment unless we agree otherwise.

 

4. Prize/Gift/Bonus winners will be notified within 30 (thirty) days from the date they have won, by phone, email, or other forms of communication. It is the responsibility of each participant to ensure that the contact details and email address on their Aciertala.com account are valid and correct. We will not send a Prize/Gift/Bonus until you have been notified of your win, and Prizes/Gifts/Bonuses will be credited to your Aciertala.com account only at the address linked to your Account.

 

5. Prizes/Gifts/Bonuses must be claimed within 30 days from the date you are notified of your prize unless stated otherwise. If you have not claimed the Prize/Gift/Bonus within this period, it will be forfeited. Forfeited prizes may be redrawn and offered to another participant or in another promotion.

 

6. Once you are notified that you have won a Prize/Bonus or are entitled to receive a Gift, the Prize/Bonus will be sent or made available to you no later than 90 (ninety) days after the conclusion of the Promotion. If you are to receive a Prize/Bonus, it will be sent no later than 60 (sixty) days after the conclusion of the Promotion. However, please note that if an element of a Prize/Gift/Bonus may be related to an event taking place on a future date, you cannot use the Prize/Gift/Bonus until that date.

 

7. Free spins/gifts/bonuses are subject to availability. In the event that they are unavailable, we reserve the right to provide an alternative Prize or Gift or Bonus of similar value and specification.

 

8. There may be additional terms and conditions imposed by the provider of a Prize or Gift ("Third-Party Rules") for you to claim and/or use a specific Prize or Gift, and we will not be responsible for your failure to comply with such Third-Party Rules. Additionally, you may be required to enter into a separate binding agreement with us regarding the terms governing the award and/or use of any element of the free spins/Prizes/Gifts/bonuses. Non-compliance with such terms may result in the loss of free spins/Prizes/Gifts/bonuses.

Winners have no right or authorization to involve us in any way with any contract, expense, or cost incurred or incurred without our prior written acceptance.

 

9. No prize or gift will be awarded to any participant who, for any reason, is not authorized by applicable law to receive and/or use the prizes/gifts/bonuses or when the supply of the prizes/gifts/bonuses to such participant is illegal, or who has chosen not to play, participate, or receive communications about our products or services, or when the prize or gift in question can be won through the use of such products and services. Any participant receiving a prize/gift/bonus as part of any promotion is solely responsible for all fees, taxes, or charges that may be payable to any relevant authority, whether applied as a withholding tax on the payment of prizes/gifts/bonuses or as taxes with respect to the receipt of prizes/gifts/bonuses, in accordance with applicable laws. If we are required to withhold taxes from free spins/Prizes/Gifts/bonuses, the amount we receive may be less than the advertised free spins/Prizes/Gifts/bonuses.

 

10. Cash bonus withdrawal: All cash bonuses earned in free spins or provided in redeemable codes or as a registration bonus cannot be withdrawn for a full month from the moment a prize is received from free spins or when the bonus is activated.

 

11. Aciertala.com reserves the right to reject any withdrawal requested by the player if the desired amount was given to the player by Aciertala.com (promotions, bonus code, rakeback, cashback).

 

12. Players who do not have deposits and win free money from playing free spins or who have any type of free reward cannot play casino with that money. (Casino winnings will be removed from their balance).

 

13. Players who do not have deposits and win free money from playing free spins, no deposit bonuses, or who have any type of free reward must generate 40% of the total of their free winnings as rake to withdraw them. Once they deposit, all future winnings can be withdrawn without conditions. For example, if a player has won $100 for free, they must generate $40 in rake to withdraw the money.

 

Use of Personal Information

1. In the event you win any promotion on our platform, you acknowledge and consent to us using your personal data (such as your name, username, and country of origin) to identify you as a winner, in accordance with the requirements of applicable legislation. However, please note that if we wish for you to participate in any advertising or marketing campaign in connection with your participation in any of these promotions, we will request your written consent for any use.

 

2. If we wish to use your name, image, and voice in marketing and promotional campaigns in any media in connection with your participation in this Promotion, we will request your written consent for any use.

 

3. These Rules represent the complete agreement between you and Aciertala.com regarding each Promotion in which you participate and supersede all prior representations, agreements, negotiations, or understandings (whether oral or written) between Juega En Línea and you. Except as specifically provided herein, all conditions, warranties, representations, and terms (whether express or implied by law) are completely excluded. The invalidity, illegality, or unenforceability of the whole or any part of these Rules does not affect or impair the continued validity of the rest of the Rules.

 

General Rules

We reserve the right, at any time, to alter these Rules at our sole discretion, including canceling, modifying, or suspending any Promotion if, in our discretion, we believe that the Promotion is incapable of being conducted as specified. Any changes to any Promotion will be made on the platform, and your continued participation in that Promotion will be deemed an acceptance of any proposed change, modification, or alteration.

 

 

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